Last Updated: 06 October 2026
At NEXGK, we aim to make your shopping experience simple, reliable and transparent. This Shipping Policy explains how we process and deliver orders for our goalkeeper gloves and other products.
We ship to customers across the United Kingdom, Europe, USA and selected international destinations.
1. Order Processing
1.1 Processing Your Order
After you place an order, our team will process it before handing it to the relevant delivery carrier.
Orders are normally processed during our business days.
1.2 Order Confirmation
After successfully placing your order, you will receive an order confirmation containing your order details.
Please check your:
- Name
- Shipping address
- Email address
- Contact number
- Products
- Sizes
If you notice an error, contact us as soon as possible.
1.3 Processing Delays
Order processing may occasionally take longer because of:
- High order volumes
- Product availability
- Public holidays
- Seasonal demand
- Address verification
- Payment verification
- Unexpected operational issues
If there is a significant delay affecting your order, we will provide an update where possible.
2. Shipping Destinations
2.1 United Kingdom
NEXGK is focused on serving customers throughout the UK.
We aim to provide delivery to locations across:
- England
- Scotland
- Wales
- Northern Ireland
Available shipping options and delivery charges will be displayed during checkout.
2.2 Europe
NEXGK aims to serve customers across European football markets.
Depending on availability, we may ship to countries including:
- Germany
- France
- Spain
- Italy
- Netherlands
- Belgium
- Portugal
- Ireland
- Austria
- Switzerland
- Denmark
- Sweden
- Norway
- Finland
- Poland
- Czech Republic
- Romania
Shipping availability may vary by country.
2.3 United States
NEXGK ships to selected locations in the United States where delivery is available.
Shipping costs and available delivery methods will be shown during checkout.
2.4 Other International Destinations
We may offer shipping to additional countries depending on product availability, courier coverage and local requirements.
If your country is not available at checkout, please contact our support team.
3. Shipping Methods
3.1 Standard Shipping
Standard shipping is available for eligible destinations.
The estimated delivery time and shipping cost will be displayed during checkout.
3.2 Express Shipping
Where available, express shipping may be offered at checkout.
Express delivery availability depends on your destination and the courier service available for your order.
3.3 Shipping Charges
Shipping charges depend on factors such as:
- Delivery country
- Delivery address
- Package weight
- Package dimensions
- Shipping method
- Courier availability
The applicable shipping cost will be displayed before you complete your purchase.
4. Delivery Times
4.1 Estimated Delivery
Delivery times vary depending on your destination and selected shipping method.
Estimated delivery information will be shown during checkout where available.
Delivery estimates are not guaranteed and may be affected by circumstances outside NEXGK’s control.
4.2 UK Delivery
UK delivery times depend on the shipping service selected and the destination.
Your estimated delivery information will be provided during checkout.
4.3 European Delivery
Delivery to European countries may take longer than domestic UK delivery because of international transportation and customs procedures.
4.4 USA Delivery
Delivery times to the United States depend on the selected shipping method, destination and customs processing.
5. Tracking Your Order
5.1 Tracking Information
Where tracking is available, you will receive tracking information after your order has been dispatched.
You can use the tracking information provided by the relevant courier to follow your shipment.
5.2 Tracking Updates
Tracking information may take some time to appear after your parcel has been handed to the courier.
If tracking information does not update for an extended period, please contact our support team.
6. Delivery Address
6.1 Providing the Correct Address
Customers are responsible for providing accurate delivery information during checkout.
Please carefully check:
- Full name
- House or building number
- Street
- City
- State or region
- Postal code
- Country
- Contact number
6.2 Incorrect Address
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the order needs to be shipped again.
6.3 Changing Your Address
If you need to change your shipping address, contact us as soon as possible.
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
7. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other charges depending on the destination country.
7.1 Customer Responsibility
Where applicable, customs duties, import taxes and other local charges may be the responsibility of the customer.
7.2 Customs Delays
International shipments may be delayed while being processed by customs authorities.
NEXGK does not control customs processing times.
7.3 Customs Information
Customs requirements vary from country to country.
Customers are responsible for complying with applicable import requirements in their destination country.
8. Delayed Orders
8.1 Delivery Delays
Although we work with delivery partners to provide reliable shipping, delays can occur.
Possible causes include:
- Severe weather
- Courier delays
- Public holidays
- Customs processing
- Incorrect address information
- High shipping volumes
- Transportation disruptions
- Other circumstances outside our control
8.2 What to Do If Your Order Is Delayed
First, check your tracking information.
If your shipment appears to be significantly delayed or tracking has stopped updating, contact NEXGK customer support.
9. Lost or Missing Packages
9.1 Tracking Shows Delivered
If your tracking information says that your package has been delivered but you cannot find it:
- Check around your delivery address.
- Ask household members or building staff.
- Check with neighbours where appropriate.
- Contact the delivery carrier.
- Contact NEXGK if the issue remains unresolved.
9.2 Package Lost in Transit
If your package appears to have been lost during transportation, contact us with your order and tracking information.
We may work with the relevant delivery carrier to investigate the shipment.
10. Damaged Packages
10.1 What to Do
If your package arrives visibly damaged, we recommend taking photographs of:
- The outer packaging
- Shipping label
- Damage to the package
- Product inside the package
Contact NEXGK customer support as soon as possible.
10.2 Damaged Products
If the product itself has been damaged during delivery, please contact us and provide photographs and your order details.
We will review the situation and provide an appropriate resolution where applicable.
11. Multiple Products in One Order
11.1 Split Shipments
In some circumstances, products from the same order may be shipped separately.
If your order is sent in multiple shipments, you may receive separate tracking information.
12. Delivery Restrictions
Some destinations may not be available because of:
- Courier limitations
- Customs restrictions
- Local regulations
- Geographic limitations
- Temporary service interruptions
If delivery to your location is unavailable, the destination may not appear during checkout.
13. Contact NEXGK
13.1 Shipping Support
If you have a question about your shipment, contact:
NEXGK
Email: [support@nexgk.co.uk]
Website: [www.nexgk.co.uk]
When contacting us about an existing order, please provide your order number and, where available, your tracking number.
14. Changes to This Shipping Policy
NEXGK may update this Shipping Policy when necessary to reflect changes in our shipping services, delivery partners, destinations or business practices.
14.1 Policy Updates
The latest version of this policy will always be published on this page.
The Last Updated date will be changed whenever significant updates are made.
15. Our Shipping Commitment
We aim to provide a reliable and transparent delivery experience for every NEXGK customer.
From the UK to Europe, the USA and selected international markets, our goal is to get your NEXGK goalkeeper equipment to you safely and efficiently.
NEXGK — NEXT GENERATION GOALKEEPING