Last Updated: 06 October 2026
At NEXGK, we want you to feel confident when ordering our goalkeeper gloves and equipment. If your purchase isn’t right for you, our 7-Day Returns & Refunds Policy explains when and how you can request a return, exchange, or refund.
1. 7-Day Return Policy
You have 7 days from the date of delivery to request a return.
1.1 Return Eligibility
To qualify for a return, the product must:
- Be unused and unworn
- Be in its original condition
- Be free from dirt, stains or damage
- Include the original packaging where applicable
- Include all original accessories and components
- Be accompanied by your order details
1.2 Goalkeeper Gloves
For hygiene and product-quality reasons, goalkeeper gloves that have been used, worn, trained in or played in are not eligible for a standard return.
Please make sure you have selected the correct size before using your gloves.
You can check our Size Guide before placing your order.
2. How to Request a Return
2.1 Contact Us Within 7 Days
You must contact NEXGK within 7 days of receiving your order to request a return.
Please email:
Include:
- Full name
- Order number
- Email address
- Product name
- Reason for return
- Photos of the product, if requested
2.2 Return Approval
Our team will review your request and confirm whether the product qualifies for a return.
Please do not send a product back before receiving return instructions from NEXGK.
3. Exchanges
3.1 Wrong Size
If you have selected the wrong goalkeeper glove size, you may request an exchange within 7 days of delivery, provided the gloves are unused and meet our return conditions.
Exchanges are subject to availability of the requested size.
3.2 Size Guide
To reduce the possibility of ordering the wrong size, please check our NEXGK Size Guide before purchasing.
4. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, contact us within 7 days of delivery.
4.1 What We May Need
We may ask you to provide:
- Order number
- Photos of the product
- Photos of the packaging
- Description of the issue
4.2 Resolution
After reviewing the issue, NEXGK may offer an appropriate solution, which can include a replacement, exchange or refund, subject to applicable law.
5. Non-Returnable Products
The following products may not qualify for a standard return:
- Used goalkeeper gloves
- Gloves worn during training or matches
- Products showing signs of use
- Products damaged through misuse
- Products damaged through improper cleaning or care
- Products altered or modified by the customer
- Products returned after the 7-day return period
- Products missing original components
- Products returned without prior approval
6. Return Shipping
6.1 Standard Returns
For standard returns, the customer may be responsible for return shipping costs.
6.2 Incorrect or Defective Products
If NEXGK sends an incorrect product or a product is confirmed to have a manufacturing defect, we will provide appropriate return instructions.
7. Refunds
Once an eligible returned product has been received and inspected, we will process the applicable refund.
7.1 Refund Method
Approved refunds will normally be issued to the original payment method used for the purchase.
7.2 Refund Processing Time
After NEXGK approves your refund, the time required for the money to appear in your account may depend on your bank or payment provider.
8. International Returns
NEXGK serves customers across the UK, Europe, USA and selected international markets.
8.1 International Return Shipping
International customers may be responsible for return shipping costs unless the return is due to an incorrect or defective product.
8.2 Customs & Import Charges
Any applicable customs duties, taxes or international charges related to a return may be the responsibility of the customer unless otherwise required by applicable law.
9. Order Cancellation
9.1 Before Dispatch
If you want to cancel an order, contact us as soon as possible before the order is dispatched.
9.2 After Dispatch
Once an order has been dispatched, it may no longer be possible to cancel it. You may need to follow our standard return procedure.
10. Consumer Rights
Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to you under applicable law.
Where applicable law provides additional rights, those rights will continue to apply.
11. Contact NEXGK
11.1 Customer Support
For returns, exchanges or refund questions, contact:
NEXGK
Email: [support@nexgk.com]
Website: [www.nexgk.com]
Please include your order number when contacting us about an existing order.
12. Changes to This Policy
NEXGK may update this Returns & Refunds Policy when necessary.
12.1 Policy Updates
Any changes will be published on this page together with an updated Last Updated date.
13. Our Commitment
We want your NEXGK shopping experience to be simple and transparent.
If there is a problem with your order, contact us within 7 days of delivery and our team will review the issue.